Privacy Policy

Weber-Stephen Products (Northern Europe Region) values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Weber-Stephen Products (North West Europe) recognises that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. The information will only be used in the event that we need to contact you, and for market research purposes.

This policy describes the personal information we collect about you, why we collect it, and how we use it. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, click here to contact Weber-Stephen Products (North West Europe) Customer Service via e-mail atcustomerservicenwe@weberstephen.com or call us on 01756 692611.

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

Frequently Asked Questions:


Q. What kind of information does Weber-Stephen Products collect?


We collect information (such as your name, e-mail address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online.


Q. How does weberbbq.co.uk use my information?


When you save your information with Weber-Stephen Products Co. you can also be signed up to receive e-mail updates. If you participate in a contest or promotion online, you may choose to receive e-mail updates about our products, services, contests, and promotions.

If at any time you would like us to remove you from our e-mail or postal mailing lists, feel free to contact Weber-Stephen Products (North West Europe) through ‘Contact Us’. Be sure to include your e-mail address, full name, and address.

From time to time, we may also send you e-mails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.


Q. Does Weber-Stephen Products (North West Europe) share my information with third parties?


At Weber, we respect the information you share with us about yourself, your Weber grill, and your experiences with our products. It is Weber’s policy not to sell, trade, or distribute your information to any other company or organisation without your permission. The information will only be used in the event that we need to contact you, and for market research purposes.


Q. How do I access my information? How do I change or delete my information?


At this time Weber-Stephen Products (North West Europe) does not offer an online account system. Any changes must be made by contacting Customer Service through ‘Contact Us’.


Q. How do I remove my information from e-mail, phone, and postal mailing lists?


We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through e-mail postal mail or by phone, please let us know by using the contact us form, or call us on 01756 692611.


Q. How does Weber-Stephen Products (North West Europe) protect children’s privacy?


Like you, we at Weber-Stephen Products (North West Europe) are concerned about the safety of children when they use the Internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.


Q. What about links to other Web sites and services?


Weberbbq.co.uk may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.

If you have any questions about our privacy policy, you can contact Weber-Stephen Products customer service via e-mail atcustomerservicenwe@weberstephen.com or call us on 01756 692611.

Weber-Stephen Products (North West Europe) values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. www.weber.eu recognises that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. The information will only be used in the event that we need to contact you, and for market research purposes.

This policy describes the personal information we collect about you, why we collect it, and how we use it. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, click here to contact Weber-Stephen Products (North West Europe) customer service via e-mail or call us on 01756 692611.

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.


Q. What kind of information does Weber-Stephen Products (North West Europe) collect?


We collect information (such as your name, e-mail address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online.


Q. How does weberbbq.co.uk use my information?


When you save your information with Weber-Stephen Products (North West Europe), you can also be signed up to receive e-mail updates. If you participate in a contest or promotion online, you may choose to receive e-mail updates about our products, services, contests, and promotions.

If at any time you would like us to remove you from our e-mail or postal mailing lists, feel free to contact Weber-Stephen Products through ‘Contact Us’. Be sure to include your e-mail address, full name, and address. Please note that opt-out requests from e-mail correspondence may take up to ten business days to process. Opting out from our postal mailing list can take six to eight weeks.

From time to time, we may also send you e-mails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.


Q. Does Weber-Stephen Products (North West Europe) share my information with third parties?


At Weber, we respect the information you share with us about yourself, your Weber grill, and your experiences with our products. It is Weber’s policy not to sell, trade, or distribute your information to any other company or organisation without your permission. The information will only be used in the event that we need to contact you, and for market research purposes.


Q. How do I access my information? How do I change or delete my information?


At this time Weber-Stephen Products does not offer an online account system. Any changes must be made by contacting Customer Service through ’Contact Us’.


Q. How do I remove my information from e-mail, phone, and postal mailing lists?


We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through e-mail postal mail or by phone, please let us know by sending us an e-mail tocustomerservicenwe@weberstephen.com, or call us on 01756 692611.

Please note that opt-out requests from e-mail correspondence may take up to ten business days to process. Opting out from our postal mailing list can take six to eight weeks. In addition, if you ask us to remove your name and address from our e-mail or postal mailing lists, we will maintain your name in a “do not mail” file to ensure that we can honour your request. Please also note that when you make a purchase, we will send you an e-mail to confirm your order and may also need to contact you via phone, postal mail or e-mail if we have other questions regarding your order.


Q. What about links to other Web sites and services?


Weberbbq.co.uk may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.

If you have any questions about our privacy policy, you can contact Weber-Stephen Products (North West Europe) customer service via e-mail at customerservicenwe@weberstephen.com or call us on 01756 692611.

Registered in England no: 3518831 VAT No: 707972017
EEE Producer Registration Number: WEE/CC0288TW

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